Clear, appropriate advice

Sign language
Sign language Watch the video

Description

When clients seek advice on financial products and services, it is very important that they get what they need and that they understand what they are buying. One way we offer clients clear, appropriate advice is by providing mortgage advice by webcam – and we now offer this service in sign language, a first in the Netherlands.

Value created

  • Sector-specific training programmes ensure our staff have in-depth and sector expertise.
  • Our advice quality desk reviews complex financial issues to ensure appropriate advice is provided.
  • Mortgage advice offered in sign language by webcam. 

Net Promoter Score

Retail Banking
2015 -23
2016 -15

Net Promoter Score

Private Banking
2015 -4
2016 -1

Net Promoter Score

Corporate Banking
2015 -2
2016 6