When it comes to finances, nobody wants to feel like just another number. Our clients want personal service provided by staff that care. And should there be a problem, they expect their bank to take responsibility and solve it as quickly as possible - always putting their interests first. Our employees conduct closed-loop feedback meetings with clients that help them improve the bank’s service by taking targeted action.
- We measure client satisfaction by means of the Net Promoter Score (NPS) and closed-loop feedback.
- Our client loyalty programme gives clients discounts on banking products and exclusive deals retailers.
- We lowered the Private Banking threshold, giving more clients access to these services and expertise.
Net Promoter ScoreRetail Banking
Net Promoter ScorePrivate Banking
Net Promoter ScoreCorporate Banking