Preventing corruption, fraud and cybercrime
In an increasingly complex digital world, consumers and banks are vulnerable to data theft and cybercrime in all its guises: phishing, malware, viruses and hacking, to name a few. We monitor cybercrime threats 24/7 and adjust our defences as necessary to protect our clients’ money and data against security breaches. One way we raise awareness and help clients protect themselves is by supporting the Fraud Film Festival, a two-day event featuring documentaries about fraud and its prevention.
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Clear, appropriate advice
When clients seek advice on financial products and services, it is very important that they get what they need and that they understand what they are buying. One way we offer clients clear, appropriate advice is by providing mortgage advice by webcam – and we now offer this service in sign language, a first in the Netherlands.
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Co-creation and innovation
Our clients expect us to push our technological capabilities to the limit while enhancing user-friendliness. We are teaming up with fintechs and other partners to co-create innovative products. And within the bank, we are creating an environment in which innovation is stimulated and nurtured. A good example of this is Tikkie. Developed by an enterprising team within the bank, this payment app allows clients to send payment requests by WhatsApp, making it easier to split the bill.
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A positive impact on ESG criteria through our financing and investment services
Human rights, health and safety and the environment are important issues to our clients. They want to know that their money is being invested in ethically and sustainably sound companies. We use our position to expose abuses to human rights, health and safety and the environment – and to bring about change.
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