Clear, appropriate advice

Sign language
Sign language Watch the video

Description

Client satisfaction is a key ingredient of job satisfaction, so our employees want to support clients in selecting the products and services that best fit their personal situation. One way we offer our clients tailor-made service is by providing mortgage advice by webcam - and we now offer this service in sign language, a first in the Netherlands.

Value created

  • Sector-specific training programmes ensure our staff have in-depth and sector expertise.
  • Our advice quality desk reviews complex financial issues to ensure appropriate advice is provided.
  • Mortgage advice offered in sign language by webcam. 

Net Promoter Score

Retail Banking
2015 -23
2016 -15

Net Promoter Score

Private Banking
2015 -4
2016 -1

Net Promoter Score

Corporate Banking
2015 -2
2016 6