Annual results at a glance

ABN AMRO has had a good year: underlying net profit advanced by 34% while return on equity rose to 14.5%. We also bolstered our capital position, were successful in improving our reputation among clients and scored higher on the Dow Jones Sustainability Index.

Net Promoter Score

Retail Banking
 
2016 -15
2017 -9

Net Promoter Score*

Private Banking
 
2016 -1
2017 12

* The set-up of the NPS surveys differs among the segments Private Banking NL and Private Banking International.

Net Promoter Score**

Commercial Banking
2016 -23
2017 -6

Net Promoter Score***

Corporate & Institutional Banking
2016 40
2017 32

** The figures of 2017 and 2016 are not comparable, due to a different method and supplier that were used to measure the NPS.

*** The figures of 2017 and 2016 are not comparable, due to a different method and supplier that were used to measure the NPS.

Employee engagement****

(in %)
 

Dow Jones Sustainability Index ranking

(1 to 100)

Banking Confidence Monitor NvB*****

(scale 1 to 5)

CET1 (fully-loaded)

(in %)
 
2016 17.0
2017 17.7

Underlying return on equity

(in %)
 
2016 11.8
2017 14.5