Our annual results at a glance

ABN AMRO had a good year: our underlying net profit advanced to EUR 2,076 million, an increase of 8% compared with 2015. Underlying return on equity was 11.8% for the full year and our capital position strengthened, as reflected in our (fully-loaded) CET1 ratio of 17.0%. See our key figures for 2016 below.

Read more in our Annual Report 2016​ (PDF 8 MB)

Clients

Net Promoter Score

Retail Banking
2015 -23
2016 -15

Net Promoter Score

Private Banking
2015 -4
2016 -1

Net Promoter Score

Corporate Banking
2015 -2
2016 6

Employees

Employee engagement*

(in %)
 
2015 76
2016 82

Gender diversity at the top

(in %)
2015 23
2016 25

*2016 score based on revised measurement method. For more details on employee engagement, please see 'Employee engagement' in the Group performance section of the 2016 Annual Report.

Society at large

Dow Jones Sustainability Index ranking

(scale 1 to 100)
2015 78
2016 87

Trust Monitor AFM/NVB

(scale 1 to 5)
 
2015 3.1
2016 3.1

Investors

CET1 (fully-loaded)

(in %)
 
2015 15.5
2016 17.0

Underlying return on equity

(in %)
2015 12.0
2016 11.8