ABN AMRO has had a good year: underlying net profit advanced by 34% while return on equity rose to 14.5%. We also bolstered our capital position, were successful in improving our reputation among clients and scored higher on the Dow Jones Sustainability Index.
* The set-up of the NPS surveys differs among the segments Private Banking NL and Private Banking International.
** The figures of 2017 and 2016 are not comparable, due to a different method and supplier that were used to measure the NPS.
*** The figures of 2017 and 2016 are not comparable, due to a different method and supplier that were used to measure the NPS.
**** For more information about employee involvement, see the 'Employee engagement' paragraph in the 2017 Annual Report (PDF 9 MB)
***** More information about the Banking Confidence Monitor
