Key figures

We are committed to maintaining long-term relationships with our clients. We took various initiatives bank-wide in 2015 to put our clients' interests centre stage in everything we do in order to further strengthen our commitment to our clients. The successful IPO in November was an important milestone and we recorded a net profit of over EUR 1.9 billion, the highest level since the new bank began operations in 2010. Our goal is to create long-term value for all our stakeholders. We therefore focus on both financial and non-financial figures that are relevant for our stakeholders. Some of these key figures are presented below.

Clients

310x395-Customers

Client satisfaction
 

(in % client ratings ≥7)
 
2013 82
2014 79
2015 78

Investors

Investors

Underlying return on equity

Target range is 10-13 (in %)
 
2013 5.5
2014 10.9
2015 12.0

Underlying cost/income ratio

2017 target range is 56-60 (in %)
 
2013 64
2014 60
2015 62

CET1 (fully-loaded)
 

Target range is 11.5-13.5 (in %)
 
2013 12.2
2014 14.1
2015 15.5

Underlying earnings per share

(in EUR)
Earnings per share Of which dividend per share
2013 0.80 0.37
2014 1.65 0.43
2015 2.03 0.81

Employees

Employees

Employee engagement
 

(in %)
 
2013 74
2014 76
2015 76

Gender diversity at the top

(in %)
 
2013 19
2014 20
2015 23

Society at large

Society at large

Dow Jones Sustainability Index

(scale 1 to 100)
 
2013* 47
2014* 53
2015 78

Sustainable client assets
 

(in EUR million)
 
2013 4649
2014 5399
2015 6430

* Figures are only based on publicly available information.