Relationship Manager - Haywards Heath

  • Posting Date: 16-09-2019
  • Vacancy number: 22932
At a glance

The Relationship Manager reports to the Head of Relationship Management

Your job

A Relationship Manager  role is desk based providing an excellent click and call service and is responsible for the relationship management of the assigned portfolio by acting as discussion partner for the director/owner and/or controller of each account and providing advice and guidance in connection with financial and business issues, striking a careful balance between the commercial interests and ABF's risk policy and client growth within the relevant segment.

Your working environment

ABN AMRO is a Dutch Bank offering a full range of services to retail, private, commercial and merchant banking clients. We are also active internationally in a number of specialist activities, such as Corporate and Commercial Banking, Asset Based Finance and Clearing. The culture we aim for within the Bank is one in which we strive to strengthen our clients’ position. Our success is based on our  client’s success. We want clients to perceive us as a trusted partner, professional and ambitious - our core values. At ABN AMRO UK we follow the Banks global strategy. We always aim to put our customers first and to create sustainable, long-term value for all our stakeholders – customers, shareholders, employees and society at large; it is our people that we rely on to help us achieve this ambition. We concentrate on our strategic priorities: 

  • Client focus
  • Invest in our future
  • Maintain a moderate risk profile
  • Selectively grow our businesses
  • Improve profitability

 ABN AMRO UK is part of the Corporate Banking business line and operates the following businesses in the UK: 

  • Corporate and Institutional Banking – which includes  Corporate Banking, Clearing Global Markets - Sales & Trading, Escrow & Settlement, and Financial Institutions
  • Commercial Banking which includes Asset Based Finance and International Desk, which provides transactional banking services

 Our business lines are supported by a number of functions such as Risk, Compliance, Legal, IT, Finance (Including Tax), Business Management and Human Resources. We currently employ approx. 380 individuals in the UK.

Your profile

To aid client retention and growth through building strong relationships with them and managing ABF income to maximize Return on Equity whilst ensuring service and pricing is delivered in a client centric manner and with the ABN AMRO Culture principles in mind. Delivery of excellent client service whilst adhering to the RM Direct product suite through a deep understanding of their business and the marketplace. Assisting with growing portfolio income by assisting with on-boarding of new clients alongside Business Development colleagues and attracting new to ABN AMRO clients through leveraging relationships with clients.  Key result areas

  • Quantitive information
  • Gross Portfolio income: £1m - £3m
  • 65-85 clients
  • Clients will have sales of between £2.5 and £25m
  • Underwriting authority linked to local credit policy guidelines
  • Focus of the role is;

 Knowledge and ExperienceRequired level and content of education

  • Awareness of cultural differences
  • 2 years plus Relationship Management experience in
  • Financial services industry
  • Knowledge of Receivables finance and ABL preferred
  • Knowledge of financial services and the (inter)national business market
  • Knowledge of the strategy, products and services of
  • ABF and the specific segments in which the work is being executed.

.Required employment experience / skills Excellent telephone skills 

  • Interpersonal skills to build and maintain mutually
  • beneficial relationships with clients, Key Business, regulators, auditors and other stakeholders.
  • Writing skills to formulate relationship management plans, reports and advices
  • Risk awareness
  • Result orientation
  • Customer focus
  • Analytical skills
  • Teamwork
What we offer

Opportunity to work in a dynamic environment, where flexibility is highly appreciated. We encourage you to grow and develop as a person and as an employee.We have identified that the following types of flexible working may be suitable for this role in principle. Any requests will be determined in line with our Flexible Working Policy: Type of Flexible Working May be ConsideredJob Sharing                                         YesRemote Working                                  YesPart time                                               NoFlexitime                                               NoUnpaid leave                                        NoStaggered hours                                   NoOther                                                     No



Are you interested?   Please apply via the button below.For more information please contact Niki Champion, Senior Resourcing Partner,, +44 203 192 9342.