ATMs and branches in the Netherlands

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Woman ATM

The Dutch newspaper De Volkskrant today published an article highlighting a drastic reduction in the number of ATMs in small villages in the Netherlands. According to the paper, based on figures from the Dutch central bank (DNB) and the RBR research agency, a thousand bank branches have closed in the Netherlands within the space of five years, and a thousand ATMs have been removed. Especially drastic cuts have been made to the number of branches in recent years, according to the paper, with the numbers going down 30% to 2,466 at the end of last year.

ABN AMRO has 1,750 ATMs in 2013, compared with 1,700 in 2008. The increase is due to the merger of ABN AMRO and Fortis Bank Nederland in 2008. There are no plans to decommission any ATMs in 2013.

ABN AMRO is finding that the majority of its clients are doing their day-to-day banking themselves using Internet Banking, the Mobile Banking app and/or by telephone. This means that fewer and fewer clients are visiting physical branches. As a consequence, the number of ABN AMRO branches reduced from 510 in 2008 to 400 in 2012. A further 50 branches in the Netherlands will close this year. Clients are informed of this well in advance. At every location where a branch closes this year, a multi-function ATM will be installed. As well as allowing clients to withdraw and deposit cash, these ATMs are equipped with a live view system for additional security and extra lighting is provided when carrying out transactions.

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