Data Analysis Internship - Amsterdam

Solliciteer
  • Plaatsingsdatum: 16-07-2019
  • Vacaturenummer: 22369
At a glance

Are you looking for the ideal company to test and improve your skills? Do you want to find the best place to do your thesis research or just gain crucial work experience? Search no more! We are the most chosen company by IT professionals in the Netherlands. Apply now!

 

Your job

Within our day-to-day work our team (functionally) supports multiple applications within the international domain. These applications lead to incidents which have to be dealt with as efficiently as possible to ensure that tickets are being resolved within the Service Level Agreement (SLA) we agreed upon with our vendors.That’s why we are currently looking for an intern to inspect how “incident tickets” (events, requests, and incidents) flow among the different resolving parties (IBM, TCS, Cognizant, Infosys, etc.), check their resolve time, and eventually provide insights on how to deal with these tickets more efficiently.Additionally, you will have to deep dive into the effectiveness of the so-called “Knowledge Articles” in order to provide recommendations on how to improve them and implementing them if possible. Their information will allow the Helpdesk to solve tickets more quickly.Your activities will include:

  • Using Celonis to deep dive into the available data on incidents.
  • Analysing the data gathered.
  • Participating in our team meetings.
  • Discussing current flows within our Functional Support teams and challenge our vendors.
  • Formulating improvement plans to increase the quality of the information of the tickets and decrease their re-assignments within our different incident flows.

 

Your working environment

As Application Maintenance & Support International Channels (AM&S INT Channels) we are responsible for smooth and efficiently working (production) environments. For that matter we work closely with different vendors (IBM, TCS, Cognizant, and Infosys). Overall, we support a large number of applications that are (mostly) being used internationally. Our support domain covers Belgium, France, Germany, and The Netherlands. Our team is basically split up in 2 sub units; Investments (15 persons) and CCM (10 persons), and together we support a large number of applications as well as the development of teams. On a day-to-day basis we also monitor incidents and problems, seek for continuous improvements in our production environments, provide consultancy to different teams, and ensure that whatever is launched to production fulfils our standards/requirements.

 

Your profile
  • You are at least a last year HBO/BSc/BBA/BA student.
  • Your study covers Data Science, Big Data, Business Analytics/Process/Informatics, Information Management.
  • You are available for 3 months minimum and up to 6 months (flexible starting date).
  • Assertiveness expert: you can express your thoughts and ideas in a clear, honest and respectful way while taking into account other people’s feelings and beliefs.
  • Hard worker: you don’t take a no for an answer easily.
  • Social: meeting and connecting with new people is something you are passionate about.
  • Proactive: you have a “hands-on” mentality.
  • Problem solver: puzzling and rethinking possible solutions is something you enjoy.
  • Pro learner: you are curious about new knowledge and eager to make it yours.
  • Self-confident: you trust in your abilities and knowledge.
  • Team-player: you can easily reach and collaborate with colleagues, either helping them out or requesting some assistance.

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What we offer

This is the enriching internship opportunity you were looking for! You will have the chance to work in one of the best work environments of The Netherlands. At ABN AMRO we encourage you to develop yourself into the much needed talent the world is waiting for! You will be working with the best professionals in the business and also with the latest technologies, in a creative, flexible and easy going atmosphere. We offer you the possibility to stand out and make a difference.The world of banking is changing rapidly, and ABN AMRO Bank is changing with it. Therefore, we invest in Artificial Intelligence, Blockchain, Internet of Things, Big Data Analytics, Robotics, VR, apps & APIs, Risk as a Service, IT security, new business models and much more. Banking is not only about storing and transferring your money anymore, we go beyond banking. Together with our 6000 IT professionals, we aim to change the world of banking!Feel invited to come and make history with us! Leave a mark that’s forged with hard work, commitment, and companionship. You don’t believe us? Come and see it for yourself!

 

 

Apply right away!

If you are confident about becoming a valuable member of our team, apply right away! And don’t forget; a well thought-out, structured CV and motivation letter can make you stand out from the crowd!How to do it?Put only job relevant items in your CV and letter.In your letter present yourself briefly and then tell us WHY you are interested in both this assignment in particular and working at ABN AMRO in general. Subsequently, explain HOW you will be adding value to our team by highlighting your relevant skills and experience.Lastly, always include your availability period (e.g., from February 2019 to July 2019) and the objective of your internship (e.g., thesis research, work experience).We are looking forward to get to know you!Any doubts, questions or compliments for us? Get in touch via email (it.internships@nl.abnamro.com), phone (020-3433443) or WhatsApp (+31 06 831 53373)!