Privacy Statement

ABN AMRO Bank N.V. and your personal data

This privacy statement tells you how we handle your personal data. Every time you pay, receive money, use internet banking, use our ABN AMRO app, email, chat, telephone us, or fill in and submit a form, for example when applying for a mortgage or personal loan, you are sharing data with us. You can trust us to handle your personal data with care. For some of the bank’s apps, websites or services, the use of personal data may differ from what we describe in this privacy statement. For example, you are a job applicant or a user of the Tikkie app. In those cases, you will find a different privacy statement in the app, on the website or you will be given additional information with the specific (online) service. We think it is important that you are aware of these and are not surprised.

In addition, we may process personal data of persons who do not have an agreement with us. For example, when we record - and use - personal data of contact persons at companies to whom we provide our services. Or shareholders of these companies, or Ultimate Beneficiary Owners (UBOs) of these companies. We may also process data of individuals who, for example, act as guarantors for our clients.

This privacy notice is available online and easily accessible. Do you have a company that is a client of ours? And does this company have shareholders or contacts who correspond about your company or does this company have UBOs? Then please provide this privacy notice to them. Then these individuals can easily find out how we handle their personal data.

To enable payments, we process personal data of persons with whom we do not have an agreement.

For example, consider the data of the person to whom you transfer money and who has a bank account with another bank.

Are you one of these persons? Then this privacy notice is also meant for you.

Our contact for your questions on privacy

We have a Data Protection Officer within our company. You can read how to contact us under the heading “Do you have a complaint, question or is something unclear?”.

Who is responsible for your data?

This Privacy Statement applies to the processing of personal data of websites and apps (further: ‘Websites’ and ‘Apps’) of ABN AMRO Bank NV and subsidiary ABN AMRO Hypothekengroep B.V., also trading as Florius, hereinafter referred to as ‘ABN AMRO’.

Privacy Statement

Exercising customer rights

Are you an ABN AMRO customer?

Do you have a current account or credit card through ABN AMRO Bank NV and want to exercise your customer rights? Then submit a request to us via the Customer Rights page on our website.

Are you a customer of Florius?

Have you taken out a mortgage with Florius, trading name of ABN AMRO Hypotheken B.V. and want to exercise your customer rights? Please contact us via 033 - 752 50 00 or mail service@florius.nl.

Please note that even if you are not a customer but, for example, a prospect, surviving relative or UBO, you can also exercise your rights.

Do you have a complaint, question or is something unclear?

If you have a complaint about the use of your personal data, please follow ABN AMRO’s complaints procedure through the appropriate steps. We will be happy to help you. ABN AMRO follows the escalation ladder from the Autoriteit Persoonsgegevens to handle complaints as an organisation.

More information on ABN AMRO’s complaints procedure can be found here. Do you prefer telephone contact? You can call on 0900 - 00 24 (usual call charges) or from abroad on +31 10 241 17 20. You can also use chat to submit your question and/or complaint.

If you are not satisfied and your complaint has already been dealt with via ABN AMRO’s Complaint Management? Then it is possible to contact the Data Protection Officer at privacy.office@nl.abnamro.com. You also have the right to file a complaint with the Autoriteit Persoonsgegevens.

Do you have specific questions about this privacy statement? If so, you can also contact the Data Protection Officer.

Read it at another time?

You can save our privacy statement on your phone, tablet or computer and send it as a pdf file to your e-mail address.

Changing the privacy statement

If changes occur in the law or in our services and products, they may affect the way we use your personal data. In that case, the privacy statement will be amended and we will inform you accordingly. We will mention this on our websites and in the ABN AMRO app.

Binding Corporate Rules for ABN AMRO Bank N.V.

Please be referred to two versions of our Binding Corporate Rules (BCR’s) below. The first version from 2012 is approved by the authorized data protection authorities in accordance with the then applicable data protection legislation. 

The second version is an update with additions in accordance with the new General Data Protection Regulation (GDPR). ABN AMRO provided the second version as update to the Dutch data protection authority (Autoriteit Persoonsgegevens) at the moment the GDPR entered into force.

We may share your personal data outside Europe with other group companies. Our sharing of personal data is governed by our global internal policy.

​These have been approved by the Dutch Data Protection Authority (Dutch DPA).