Co-creation and innovation

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Client satisfaction is a key ingredient of job satisfaction, so our employees want to support clients in selecting the products and services that best fit their personal situation. One way we offer our clients tailor-made service is by providing mortgage advice by webcam - and we now offer this service in sign language, a first in the Netherlands.

Value created

  • We are currently accelerating digitalisation of key client processes and expanding our digital offering. 
  • We are continuously enhancing our Mobile Banking app by adding innovative new features. 
  • Tikkie allows consumers in the Netherlands to send payment requests via WhatsApp. 
  • New apps: Grip gives users an overview of their spending; Wallet makes contactless payment by mobile phone possible. 
  • Gradefix generates a personalised overview and credit score in seconds, shortening the credit approval process. 
  • We co-create products with fintechs and start-ups. 
  • We are using and exploring the benefits of blockchain technology. 
  • Watch the videos Tikkie, Circular Pavilion and Back to society.