Giving voice to value for our employees

Giving voice to value for our clients

What matters most to our employees? What kind of a bank do they want to work for? And what do they expect of their employer? We conducted dialogues with our employees throughout 2016 to hear which topics are at the top of their list. These are our top priorities and are referred to as ‘material topics’.

Our top priorities

Sign language

Clear, appropriate advice

Client satisfaction is a key ingredient of job satisfaction, so our employees want to support clients in selecting the products and services that best fit their personal situation. One way we offer our clients clear, appropriate advice is by providing mortgage advice by webcam – and we now offer this service in sign language, a first in the Netherlands.

Read more about clear, appropriate advice
Annual Econic

Co-creation and innovation

We are creating an environment in which innovation and co-creation are nurtured – and our employees appreciate this. But there’s also a lot of innovation going on in the world around us, and we have much to gain from teaming up with others. In June 2016 we opened the Econic innovation hub. Fintechs and start-ups meet up with our employees in this independent environment to develop and test ideas together.

Read more about co-creation and innovation

Employee engagement and empowerment

Our employees are looking for a challenging environment in which they do meaningful work, add value for clients and are given autonomy and responsibility. A rewarding workplace fosters a feeling of engagement and empowerment. Employees around the world want to stay connected and exchange knowledge and ideas with one another. Meet Connections, our social network within the bank.

Read more about employee engagement and empowerment
Fraud Film Festival

Preventing corruption, fraud and cybercrime

Our staff want to know their employer is committed to preventing corruption, fraud and cybercrime. The bank promotes a culture in which all employees feel responsible for doing their part. We also help raise awareness by supporting the Fraud Film Festival, a two-day event featuring documentaries about fraud and its prevention.

Read more about preventing corruption, fraud and cybercrime


Sustainability Highlights 2016

Sustainability Highlights features various activities we undertook in 2016 to deliver on our mission of being a better bank contributing to a better world. Read more on the Sustainability Reporting pages of our website.

Download the Sustainability Highlights 2016 ​ (PDF 2 MB)