01 What is personal data?

Personal data is information that says something about you. The best known forms of personal data are your name, address, email address, age and date of birth. 

Personal data also includes your bank account number, your phone number, your IP address and your national identification number. There are several special categories of personal data. These include data concerning your health. Another special category concerns biometric data, such as facial recognition or your fingerprint when you log on to the Mobile Banking app. We may only use this personal data if this is permitted by law or if you give your consent for this. In all other situations, we are prohibited from using this personal data.

Personal data relating to you that we obtained from others

Imagine that your partner applies for a loan in both your names. In that case, we may use the data concerning you that we ask for. We may also decide to use personal data obtained from other sources, such as: 

  • public registers that contain your personal data, such as the National Credit Register;
  • public sources such as newspapers, the internet and public sections of social media accounts; 
  • data files from other parties that have collected personal data about you, such as external marketing firms or credit agencies.