ABN AMRO Lease has been voted the most customer-friendly business in the financial services sector for the second time in a row. In the Incompany 100 Survey, the asset leasing company achieved an overall score of 7.15, finishing number 1 in the Business Finance category.
After being voted European lease company of the year for SMEs in 2009 and winning the Incompany 100 client satisfaction award in 2013, ABN AMRO Lease has gained further recognition for its asset lease services.
For the Incompany 100 Award, business clients gave ABN AMRO Lease ratings for know-how (7.13), price (7.23), service (7.23) and result (7). ABN AMRO Lease was the only Business Finance provider to achieve a seven or higher in every category. Particularly commendable was the 7.6 awarded for ‘speed of work’ within the ‘service’ category.
Frank Stienstra, CEO ABN AMRO Lease, was presented with the award on Wednesday evening, 1 October 2014. “We are proud of winning this award for the second time in a row, and I would like to thank our clients for placing their trust in our organisation. It’s wonderful to see that our client focus and asset know-how receive appreciation and recognition. We aim to continue optimising our client experience in the coming years, while always putting the client’s interest first,” Frank Stienstra said.
The Incompany 100 Survey is the largest independent survey into the satisfaction of clients with B2B service providers in the Netherlands. The respondents are business decision-makers from mid-sized and large corporates that rated 250 consultancy firms on sixteen service aspects. The survey was conducted by the Motivaction research agency.