People work better in an enjoyable setting

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ABN AMRO Innovation Centre

Attractive employment terms are not the only reason nowadays to apply for a job at a particular company. More and more people want a great place to work. It makes my day whenever I hear that someone deliberately chooses ABN AMRO because of the flexibility and inspiring settings that we offer. Take the IT Campus, for example, a series of buildings where our IT colleagues work. So when I was offered a Traineeship Relationship Management the choice was easy for me.

The greatest challenge in the immediate future will be to create suitable premises for all the teams transitioning to Scrum Mark Sjerp Mark Sjerp Delivery Manager at Facility Management

In my job as Delivery Manager I am responsible for ABN AMRO’s work premises. From concept to completion, I translate our people’s wishes into inspiring workplaces. Yello, our work concept, focuses on a series of basic pillars: diversity, vitality, sustainability and cost-awareness. We conduct surveys to identify people’s intrinsic motivations and wishes. For example, what do they need in order to carry out their jobs properly? Next, we develop a floor plan and add appropriate colours, furniture, light and fun elements for people to enjoy. We also arrange matters such as cleaning, security and catering at all of ABN AMRO’s locations.

All the way

What I enjoy most about my job is that I get to talk to so many different people, across every layer of the organisation. I love hearing that everyone is happy with what we deliver. I derive a lot of energy from that sense of shared responsibility. Take the IT Campus, for example, a series of buildings where our IT people work. We were asked to create a suitable working environment. This was an exciting challenge, given that ABN AMRO is evolving from a bank with IT services into an IT company with a banking licence. That is why we went all the way with the IT Campus: workplaces with all the latest gadgets, catering that has something for everyone, a small shop for groceries and some unusual furniture to help people unwind. When you see it, your immediate thought is, ‘I’d love to work there!’ I am proud that I had the opportunity to contribute to this joint achievement with the Facility Management team and people at IT.

Scrum

The greatest challenge in the immediate future will be to create suitable premises for all the teams transitioning to Scrum. We have to think carefully about a concept that supports that way of working. Scrum involves keeping teams together of no more than eleven individuals, even though the groups working on a particular project are often larger. A big difference with Yello is that the focus there is more on flexibility. Different zones have been set up to help activity-based working.

Not the hotel industry

A career at the bank was not what you might expect from someone with my background. I studied at the Hotelschool in The Hague. I did not want to work in the hotel industry, that much was clear. The financial world had always appealed to me. The focus is on the client and on supply and demand. I was offered a traineeship at Account Management and that was that. The opportunities for personal development were also very appealing. The bank offers me scope to mature as a person, and I am learning from an organisation that is evolving all the time. Even though I do not deal directly with clients, my work facilitates the people who do. If they are happy with their workplaces, others see that and I am indirectly contributing to ABN AMRO’s services.

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