09 Personal data protection

We go to great lengths to ensure the highest possible level of protection for your information.

  • We invest in our systems, procedures and people. 
  • We make sure that our working methods are in keeping with the sensitive nature of your information. 
  • We train our people how to keep your information safe and secure.
For security reasons, we are unable to provide details of the precise measures we take. But you may have come across some of the following procedures we use to protect your personal data:
  • Security of our online services 
  • We follow a two-step process to establish your identity (authentication)
  • Security questions when you call us
  • Requirements for sending confidential documents
  • Extra secure bankmail for confidential messages in Internet Banking and the Mobile Banking app
Security is our shared priority. If, for example, you encounter breaches in our security, you can report them to us confidentially through our website. [[Security Incidents Desk]].

Warning system used by banks

The Dutch banking sector has developed a warning system to protect the safety and security of banks in the Netherlands. This system allows the banks to check whether a person: 

  • has ever committed fraud 
  • has tried to commit fraud 
  • somehow forms a threat to the safety and security of the banking sector. 
For more information about this warning system and its workings, go to the website of the Dutch Banking Association