12 What rights do you have?


Right to object

If we use your personal data based on a legitimate interest, you have the right to object. It may be the case that you do not want us to use your personal data for profiling. In certain situations, however, we are permitted to do this even if you object, for instance to prevent fraud, manage risks or investigate unusual transactions. In such situations, we will of course comply with the law. 

You may object to the creation of a personalised client profile for direct marketing purposes at any time by adjusting your Internet Banking cookie settings and privacy settings (under ‘Gebruik van uw gegevens’ ['Use of your personal data']). 

Right to object to processing for direct marketing purposes

If you no longer want to receive offers for our products and services, you can unsubscribe at any time. All marketing messages include this possibility, and you can exercise this right easily. If you are not a client of ours, you can submit a request to us through the 'Clients' rights' page on our website.

Right of access, right to rectification, right to be forgotten, right to restriction

  • You have the right to demand an overview of all personal data relating to you that we use. 
  • If your personal data is incorrect, you can ask us to change your personal data.
  • You can ask us to erase your personal data at any time. We are not always able to do this, however, and do not always have to comply with your request, for example if we are required by law to keep your personal data for a longer period of time.
  • You can also ask us to restrict the processing of your personal data on a temporary basis. This is possible in the following situations:
    • You think that your personal data is incorrect; 
    • We use your personal data wrongfully;
    • We no longer require your personal data but you still need it (for example following the storage period) your personal data in order to bring, exercise or substantiate a claim; 
    • If you submit an objection.

Right to data portability

Do you want to receive the personal data that you have provided to us and that we store by automated means for the purpose of performing a contract? We can arrange this, but only if we process your personal data on the basis of your consent or on the basis of the contract we concluded with you. This is referred to as data portability. 

Please keep your personal data secure

  • If you want to provide your personal data to any party, please check the purpose for which that party wants to use your personal data. For example, you can read the privacy statement on that party's website. 
  • If you want to receive your personal data, please make sure that your own equipment is adequately secure and has not been, or cannot be, hacked. Your financial information is very valuable for  criminals. 

If you want to receive the personal data we hold on you or arrange for it to be passed on to another party, you can submit a request to us through the 'Clients' rights' page on our website.