Ten highlights from our Annual Report

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Today ABN AMRO is publishing its Annual Report for 2020 – a clearly-written, accessible account of how our bank is doing. For the past few years, ABN AMRO has taken a ‘core and more’ approach to reporting. The ‘core’ document – the Integrated Report for 2020 – provides an overview of our strategic choices, challenges in the world around us, our results and our targets. The Annual Report present the bank’s financial and non-financial results. We also publish a number of ‘more’ reports, including the Human Rights Report and the Impact Report. Take a stroll along our reports in the ten highlights below.

1. “We cannot be all things to all people – we need to make choices”

Robert Swaak talks about his first year as the CEO of ABN AMRO – and his plans to make ABN AMRO a personal bank in the digital age. Read the interview with Robert in the Integrated Report 2020.

2. Our strategy: A personal bank in the digital age

Our strategy is based on our purpose: Banking for better, for generations to come. In 2020, we reviewed our strategy. We are going to use digital services and data to get closer to our clients and to be there for them at key moments in their lives. Read the details of our strategy in the Integrated Report 2020.

3. Embedding respect for human rights in our daily business

Our responsibility to respect human rights is integrated into our daily activities. A team of internal experts is responsible for managing our bank-wide human rights programme, but doing business with respect for human rights is the responsibility of every ABN AMRO employee. Read about how we do this on page 20 of the Human Rights Report 2020.

4. “We agreed a new six-year facility and extended our current financing – it’s a real vote of confidence in our company”

2020 was a very difficult year for the hotel and restaurant industry. We spoke with our client Leon Dijkstra, CEO of Eden Hotels, about how his company weathered the storm – with the support of ABN AMRO. Read the interview in the Integrated Report 2020.

5. What impact do we really have?

As in previous years, we measured the impact that our activities have on our stakeholders and the world around us. What is the effect of our activities on the environment, for instance? The Impact Report shows in what areas we create positive value – and what we should improve. Read more in the Impact Report 2020.

6. “We shouldn’t underestimate the scale of this issue. About 1.6 million older people in the Netherlands don’t use internet banking”

Banking is becoming increasingly digital. Anneke Sipkens is Director of ANBO, a special-interest group for older people in the Netherlands. We spoke with her about the consequences of digitalisation for older people. Read the interview in the Integrated Report 2020.

7. “Faced with the crisis, our bank has shown incredible resilience"

The recent strategy review is taking ABN AMRO in the right direction, says Tom de Swaan, Chairman of our Supervisory Board. Read the interview in the Integrated Report 2020.

8. ABN AMRO in 2020

We look back on the most important events in 2020 – from the Covid-19 pandemic to the appointment of our new CEO, and from the strategy review to new partnerships. Read our reflection on 2020.

9. “Very few people could have imagined a pandemic on this scale"

After a year with an unprecedented crisis, our Chief Risk Officer Tanja Cuppen talks about our risk management and the prospects for 2021. Read the interview in the Integrated Report 2020.

10. Our bank at a glance

In what countries and client segments is ABN AMRO active, and how many employees work there? How is our loan portfolio allocated and how quickly are our sustainable investments growing? Take a glance at these figures on page 6 of the Integrated Report 2020.

Download our reports

For more details on specific topics in 2020, you can download the reports from our website.