Annual Report 2019

Annual Report 2019 Download our 2019 reports

Interview with our CEO Read the interview

Interview with the Chairman of our Supervisory Board Read the interview


The year in review

  • ABN AMRO becomes the world’s first mainstream bank to allow clients to pay using wearables such as rings, watches and bracelets. 
  • New partnership agreed with Lyanthe to develop digital accounting for small businesses.
  • Acquisition of Societe Generale’s private bank in Belgium doubles ABN AMRO’s assets under management in the country to EUR 12 billion.
  • Second Human Rights Report released, based on the UN’s Guiding Principles Reporting Framework.
  • ABN AMRO increases investment in Swedish FinTech Tink. 
  • Sale agreed of 75% stake in mortgage service provider Stater.
  • Sale announced of Channel Islands private banking operations to Butterfield.
  • Kendu app offers asset management to investors investing as little as EUR 50.
  • Sustainable Home Mortgage launched to help clients finance energy-saving measures for their homes. 
  • ABN AMRO says it will expand its Mission 2030 programme to include standards agreed as part of the Paris Climate Agreement.
  • CEO Kees van Dijkhuizen announces he will step down when his current term expires in April 2020. 
  • New partnership agreed with Yes Corporate Finance, providing advice to SMEs on acquisitions and succession planning.
  • Dutch cabinet’s plans mark an important step towards stronger cooperation between government and banks to prevent money laundering. 
  • Euromoney names ABN AMRO as Western Europe’s Best Bank for Sustainable Finance.
  • EUR 114 million set aside to cover additional Retail Banking costs associated with ABN AMRO’s Detecting Financial Crime activities. 
  • Access to ABN AMRO’s Grip app and mobile banking extended to clients of other major banks in the Netherlands.
  • ABN AMRO will cooperate fully with Dutch Public prosecutor’s investigation relating to requirements under the law on the Prevention of Money Laundering and Terrorist Financing.¹ 
  • Two-year collective labour agreement signed with trade unions, along with an updated pension plan for 2020-2024. 
  • ABN AMRO signs up to new UN Principles for Responsible Banking.
1 Wet ter voorkoming van witwassen en financieren van terrorisme (Wwft)
  • Project financing finalised for the new Fryslan wind farm in the Netherlands. 
  • Apple Pay made available to ABN AMRO clients.
  • ABN AMRO decides not to charge negative interest rates to clients with deposits below EUR 100,000. 
  • Digital Impact Fund doubled to EUR 100 million, and renamed ABN AMRO Ventures. 
  • Dutch Transparency Benchmark awards ABN AMRO ‘Most Innovative Report’ for the bank’s first Impact Report published in March 2019.
  • ABN AMRO temporarily shuts down 380 ATMs in the Netherlands, following recent attacks.
Sustainability is at the heart of our strategy. With total assets of just over EUR 375 billion, our bank can really make an impact, so we have a responsibility to help make the world a better place. Kees van Dijkhuizen Chief Executive Officer ABN AMRO Read the interview

The world around us

ABN AMRO’s operating environment is shaped not only by economic conditions and financial markets, but more than ever by society’s expectations. In recent years, these expectations have increased, particularly with regard to the role banks can play in combating financial crime and climate change.

More on the world around us

Our strategy

We have defined a clear purpose to guide us through change: Banking for better, for generations to come. We pursue a strategy aimed at building a bank fit for the future, able to adapt to a rapidly changing economic and social environment. Central to this strategy are the bank’s clients, and helping them make the shift to sustainability.

More on our strategy

Creating value

As a bank, we create value not only as a lender, but also as an employer and a provider of investment services. Our strategy is straightforward: to increase long-term value for our stakeholders, while minimising the negative effects of our business, wherever possible.

More on our value creation model​ (PDF 5 MB)

Our targets

To support implementation of our strategy, we’ve put in place a series of non-financial and financial targets.

More on our key indicators and targets

Download our corporate reports

Would you like to know more about specific subjects that featured in 2019? Download our Integrated Annual Review, Annual Report, and other reports on specific topics regarding our financial year 2019.

If you are looking for more information on our performance in previous years, you can find historic reports in our reporting archive.

Download our 2019 reports

Download our historic reports