Our employees are keen to listen to our clients and to learn from their feedback. Taking ownership in this way gives them a sense of pride and responsibility. Staff reach out to clients by conducting closed-loop feedback meetings. They use this input to improve the client experience.
- We measure client satisfaction by means of the Net Promoter Score (NPS) and closed-loop feedback.
- Our client loyalty programme gives clients discounts on banking products and exclusive deals retailers.
- We lowered the Private Banking threshold, giving more clients access to these services and expertise.
Net Promoter ScoreRetail Banking
Net Promoter ScorePrivate Banking
Net Promoter ScoreCorporate Banking