You might imagine that Administration & Support is all about processing transactions and ploughing through paperwork. But times have changed. At ABN AMRO, it means assessing how you can help customers best and taking your own decisions, 200% commitment to service and an ability to see things from your customers' perspective. It’s also about anticipating trends in payment services and communications strategically, practically and especially in good time.
No bank can do without proper administration, but we are drastically changing the way we do it. More and more activities are being automated or outsourced, which allows us to spend more time dealing with our customers’ actual needs.
You’ll get the freedom to help people the way you would like yourself to be helped. We will provide you with the knowledge. What we expect from you is the ability to listen carefully to customers and see things from their viewpoint, sincere commitment to service and the ability to think about progress and improvement. That applies to your career too.
The job of Support is to ensure that your colleagues are fully equipped to help our customers, who want to be assisted quickly and efficiently. You are constantly trying to improve things to achieve the best solutions. Simplifying procedures, removing unnecessary steps and devising solutions, all with the aim of reducing costs and raising the standard of customer service.
Your strength lies in devising suitable solutions. Are payment services going to be fully mobile by 2020? Will the bank be fully digital? Questions to which there are no ready answers and where you can help us with.