Collections Officer - Haywards Heath

  • Posting Date: 18-12-2018
  • Vacancy number: 19953

Organization Context

ABN AMRO Asset Based Finance, N.V., located in Utrecht and Den Bosch (the Netherlands), is internationally cross border organised and has operating companies in Germany, Belgium, France, the United Kingdom and the Netherlands.  ABF is designed as a specialised business company within ABN AMRO.  In the UK, the company consists of about 190 FTEs. In the UK, ABF is positioned between the high street banks and the independents, with the balance sheet and structuring capabilities of a high street bank and the flexibility of an independent. ABF’s market share in UK is just over 2%, with the ambition to grow to 5%.  


ABF provides Leasing and Commercial Finance/Asset Based Lending solutions to customers in all segments: SME, corporates and large corporates including international clients. In the Netherlands this is mainly to ABN AMRO clients, in other countries this is mainly to non ABN AMRO clients. In the smaller end of the segments, the focus in on having a digital offering, with standardised and harmonised products and processes. In the larger segments, the focus is on a coverage model, with a modular product offering that allows for bespoke solutions.
Department Context

The Business Services department is made up of the following teams; Collections, Operational Treasury, Operations, Asset Administration, LISO/BCO  and Projects.  Business Services plays an integral role in providing a variety of key support functions to front line and client facing services.
Job Purpose

To provide clients of ABN AMRO with a high quality, effective and sensitive collections service which balances the needs of the Client together with the policy and guidelines of the company whilst balancing risk elements against service.  The Operations Officer Collections will monitor and control a specific portfolio of clients ensuring both service levels and security are maintained. Main Tasks

  • Receivables – Ensures timely payment by debtors are made in accordance with team service level agreements, so that targets and deadlines are being met. Measures include: DSO,  90+ Aged Debt  and outbound calls
  • Risk Handling – recognises and flags up the (potential) risks in cases of departure from the standard procedures, proceeds accordingly and reports such cases to the Team Leader.
  • Improvement Proposals – identifies possible ways of improving processes and procedures . Develops improvement proposals and is involved in their implementation
  • Achieving and recording KPIs and KRIs


  • Knowledge of business sales ledger  administration
  • Knowledge of office programmes (Microsoft Office, Intermediate excel)
  • B2B Collections experience
  • Negotiating skills / Confident using the phone
  • Able to prioritise work
  • Willingness to learn
  • Identify and develop process improvements
  • Experience : 2 – 3 years

Indication of Application Process

Step 1: Application

Fill out the information on the application form and upload your motivation letter and resume

Step 2: First interview

You will receive a confirmation of your application by e-mail. Within two weeks you will hear if you are invited for an interview

Step 3: Online assessment

You make an online cognitive test or an online assessment

Step 4: Second interview

You are invited for a second interview

Step 5: Job offer

You receive your job offer, once you have accepted it is time to start!

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