Senior Data Consultant - Amsterdam

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  • Posting Date: 13-01-2020
  • Vacancy number: 24245
At a glance

The Center of Expertise Advanced Analytics and Data (CoE AA&D) is a comprehensive data & analytics department part of Customer and Digital Experience in ABN AMRO Retail Banking. We strongly believe banking should be made easier, more intuitive, personal and delightful to create sustainable long-term relationships and dialogues with our customers. We develop suitable solutions that provide our customers with greater clarity and financial control. 

We are currently seeking for a skilled Senior Data & Analytics Consultant with a solid quantitative background and a passion for working with advanced statistics techniques and state of the art data visualization tools to distill analytical insights from ever more rich data sets. Think of solving various business challenges that positively impact our bank and our customers by use of e.g., expenses forecasting, customer segmentation, customer targeting, product bundling, recommendations, text mining, predictive routing etc. You will support and be supported by your colleagues, experienced data analysts, data and ML engineers and data scientists.

The job

As Senior Data & Analytics Consultant in the BI & Analytics team of CoE AA&D, you work closely with various Customer & Digital Experience (CDX) departments, contributing to improving the customer experience. You will provide strategic and analytical support for BI activities. You will support the business community to collect, clarify, and translate business requirements into data requirements and analytical insights, while being heavily involved with their distribution and successful delivery. You will actively contribute to sharpening and realizing the self-service BI strategy in Retail Banking.

You have a proven business and/or marketing acumen and abilities to translate business requirements into data requirements, analytical insights and data products. You are an excellent negotiation partner for various stakeholders in Retail Banking and can work with insights on developments across various digital and non-digital channels and other bank-wide systems.

Furthermore the Senior Data & Analytics Consultant:

  • will provide companywide strategic, analytical and technical support for business intelligence (BI) activities. 
  • acts as an intermediary between the business community and the technical community working with IT project teams and business clients to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which BI applications and solutions are developed.
  • is heavily involved with the certification, promotion, distribution and successful delivery of recurrent BI artifacts (reports, dashboards, storyboards). 
  • plays an important role in the assessment, training and coaching of business teams’ and individuals’ data proficiency. 
The environment

From Tikkie to personalized relevant customer communications, video-banking and a chatbot that positively impact our customers - just a few of the products developed in the Customer and Digital Experience, most of which enabled by the data professionals and expertise within AAD COE.

The profile

You are an expert digital data analyst for whom modern data visualization tooling and methods are natural extensions. The job requires excellent analytical skills and an eye for detail and consistency. Considering we are organized in multi-disciplinary teams, it is essential to be a team-player, be creative and able to provide guidance and inspire. 

Preferred qualifications

  • Bachelor’s degree or higher from an accredited university or college in Computer Science, Management Information Systems, Data or Business Analytics
  • Excellent verbal and written communication skills in English
  • Five or more years’ experience in a commercial and analytical online marketing profession, BI developer, BI analyst or equivalent
  • Experience with customer-level data for the purposes of analysis, reporting and/or marketing
  • Partner with business community to define and document business and respective data requirements for new metrics, reports, dashboards and storyboards
  • Competent in information taxonomy creation, information visualization and information modeling
  • Working knowledge of usability design
  • Ability to perform functional requirements analysis and business domain analysis
  • Inspire, tailor and assert control during interactions with business partners and favor both challenging and relationship-building
  • Understand necessity and contribute to designing certification and promotion processes, workflows and business and information needs of business departments in the context of self-service BI
  • Translate business needs into analytics/ reporting requirements to support executive decisions and workflows with required information and insights
  • Guide and support business users in understanding their information needs and identify ways to visualize and present information in a user-friendly manner
  • Interact with information architect and business modellers to understand how is information stored, modelled, tagged
  • Act as the go-to-person for business users to interpret and use information and insights
  • Evaluate alternate solutions and design processes and systems, including user impact considerations, cost and benefit analysis and processing specifications
  • Use current knowledge of business and technology to recommend systems and process improvements 
  • Perform ongoing monitoring and refinement of promoted reports and dashboards
  • Work experience with Web analytics, BI and cloud-based solutions e.g., Google Analytics, Microsoft PowerBI, DataBricks
  • Experience with statistical software packages, database and selection techniques 
  • Experience with data management and analytics in a cloud environment is a plus
  • Knowledge of and experience with tag management, targeting, segmentation and profiling
  • Experience with self-service BI.
We offer

At Customer & Digital Experience you have the freedom and responsibility to improve our products and services. Our environment is similar to a start-up atmosphere, so feel free to wear your sneakers.

At ABN AMRO we work on solutions in agile teams that help the customer move forward in their finances. The agenda of the teams are determined via the lean strategy method: generating ideas, testing, improving based on customer feedback and, finally, deliver the end-result in the form of new services/features available to customers. Since you work in multidisciplinary teams, you will acquire knowledge on different business areas maximizing your personal development.

Additional information

This role will be located in Amsterdam. Should you want to know more about this job opening, please reach out to Alexandra Caraghiulea alexandra.caraghiulea@nl.abnamro.com or Rene Nijhuis rene.nijhuis@nl.abnamro.com.

Indication of Application Process

Step 1: Application

Fill out the information on the application form and upload your motivation letter and resume

Step 2: First interview

You will receive a confirmation of your application by e-mail. Within two weeks you will hear if you are invited for an interview

Step 3: Online assessment

You make an online cognitive test or an online assessment

Step 4: Second interview

You are invited for a second interview

Step 5: Job offer

You receive your job offer, once you have accepted it is time to start!

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