Downtime due to DDoS attacks

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ABN AMRO suffered a series of DDoS attacks in the past weekend (27 and 28 January). The attacks have now been stopped and our systems, including Mobile Banking, Internet Banking and iDEAL, are available for clients again. As always, the bank will continue to monitor service availability, and the recent attacks have prompted added vigilance. ABN AMRO apologises for any inconvenience caused. The security of payments and client data was at no point under threat.

Internet Banking, Mobile Banking, the website and iDeal were unavailable or extremely slow on 27 January from around 20.00 to 00.15 CET and on 28 January from 12.00 to 14.00 CET and after 19.00 CET. This was due to so-called DDoS attacks. In a DDoS attack, attackers send large volumes of data traffic to a website, which overloads the server. For users, the site under attack becomes difficult to access.

A DDoS attack is something different from a hack. At no point was the security of Internet Banking, Mobile Banking and iDeal under threat. On 26 January the bank experienced downtime due to technical problems. This was unrelated to the DDoS attacks. ABN AMRO apologises for any inconvenience caused.


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