Advice and Customer Service

Iris Bruekers

To achieve a customer satisfaction score of 8 or more, you have to provide every single customer with five-star advice underpinned with the latest innovations. That’s why we’ll train you to become a (certified) specialist or manager in one of our five Advice and Service Centres. The standard is high, the working hours are variable and your colleagues are social and driven. What can you contribute?

What will you be doing?

You’ll communicate with the bank’s retail customers in such a way that they feel understood and helped perfectly. You’ll try and find the best solutions for them, whatever their needs are and whatever time of the day it is. Based at one of our regional Advice & Service Centres, you’ll be working for one of the following departments:

Our Webcare Team tracks social media 24/7, providing a fitting response to the situation whenever the name ABN AMRO appears on the radar.

Make a difference

The fact that customers rate our help with an 8 or higher shows that they appreciate the team’s expertise, ambition, eagerness to learn and flexibility. And it also reflects the fact that we try to use the most modern means of communication, such as video chats, to make contact more effective and personal.

Develop yourself

We aim to provide a one-stop shop, so that customers receive the help they need in just one telephone call. That means providing up-to-date advice of the very highest quality. To keep your knowledge and skills up to standard, you’ll be expected to follow - alongside the financial news - all sorts of training courses, whether you’re working as a Customer Service Advisor or as a Manager.

What are your options?

We have Advice & Service Centres in Amsterdam, Rotterdam, Breda, Nijmegen and Zwolle. We regularly have openings for:

Check for suitable vacancies.

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