A client satisfaction score of 8 or above is only possible if you give every client the best service and support this with the latest innovations. That’s why we train you up to become a (certified) specialist or manager. The level is high; the working hours are flexible; your colleagues are sociable and driven. What do you have to offer?
What you’ll do
You’ll respond to your clients in such a way that they feel perfectly understood and supported. You’ll always look for the best solution for your client, whatever their request, regardless of the time or channel. Through accurate records and with the help of Closed Loop Feedback (CLF), we have insight into our contact with the client. By focusing on service provision, we’re continually improving our processes. Our goal is to effectively help our clients in one go, and to avoid transferring their calls or referring them on.
You’ll be working in one of our regional Advice & Service Centres in Zwolle, Amsterdam, Breda or Nijmegen. You’ll come into contact with all sorts of client enquiries: from requesting a new bank card to being the first port of call for mortgage or investment advice. Also when it comes to complaints – or questions via social media – you’ll be the first point of contact. Your goal is to help your client as quickly as possible.
We strive for a one-stop-shop policy, whereby clients get the help they need with just one phone call or click. That requires real-time advice of the highest quality. To keep your knowledge and skills up to scratch, you’ll not only follow the financial news – you’ll also take various training courses, whether you’re a customer service advisor or working as a supervisor. That’s how you’ll make sure our client satisfaction score stays at 8 or above.