Retail Banking is all about people like you and me: individual clients. Whether it’s opening a savings account or giving advice on the right mortgage for that dream home – it’s all just as important.
Every ready – for everyone
At Retail Banking, we’re ready to serve our clients 24/7 and deal with any requirements or questions they may have about payments, loans, savings, mortgages or insurance. And it’s up to you to make sure they feel understood and supported in every situation. Of course, you’ll help them find the right products to match their needs. After all, every client is our most important client.
Together with your colleagues, you’re there to make the difference on a day-to-day basis. For example, by thinking creatively about what we really mean by service and client satisfaction. This leads to inspiring concepts that make your job far more rewarding and fun. A couple of examples:
- Mortgage advice via webcam
- A system encouraging clients to rate our service straight after receiving advice
- An app allowing clients to send payment or repayment requests using WhatsApp