ABN AMRO Mobile Banking app earns high scores

Press release -

ABN AMRO Mobiel Bankieren is the most comprehensive app in the Dutch banking world. This is the outcome of a survey by banken.nl, comparing the apps of nine retail banks. Whether you want to open a current account as a new client or you're an existing client who wants to make an additional mortgage repayment, ABN AMRO Mobile Banking is your one-stop solution. Clients appreciate the app's many features with ratings of 4.6/5 in the App Store and 4.4/5 in the Play Store (data collected on 7 July 2018).

“We're already thrilled that ABN AMRO's Mobile Banking app has again been rated the most comprehensive app,” says Chief Digital Officer Frank Verkerk, “but these high client approval ratings are the icing on the cake. They encourage us to keep developing Mobile Banking.” Earlier this month, a new feature was launched giving clients a safe and convenient way to verify their identity online using IDIN Furthermore, from this summer onward, clients can use the IBAN Name Check to double-check their planned transfer.

Read here the survey by banken.nl.

ABN AMRO Mobile Banking as a standalone banking solution

After all of the work done to improve the app, ABN AMRO Mobile Banking has become a standalone solution for all common banking activities. Although other banks challenge ABN AMRO to stay ahead of competition, it's mainly by listening to its clients that ABN AMRO develops and expands the app's features. “We want our clients to experience true digital convenience, and it's important to them that things run smoothly. The app allows you to seamlessly switch from one activity to another. For instance, you can start a Tikkie payment request using Mobile Banking, or you can confirm your opdrachtbevestigingen in Internetbankieren using a five-digit PIN, fingerprint, or – for now, only if you're using an iPhone X – face recognition. ABN AMRO Mobile Banking makes it easy.”

Engaged customers

As many as two thirds of ABN AMRO clients use Mobile Banking, and that percentage keeps rising. As such, the bank keeps its clients closely involved in new developments and features. After each update, ABN AMRO collects user feedback and uses this in a variety of ways to improve the app, including a usability lab and client panels. Last but not least, ABN AMRO's webcare team handles online and social media signals quickly and diligently.

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